cross-posted from: https://lemmy.world/post/16725859
Rule
Alt text: a text post that reads: Work in retail long enough, and you'll eventually realize the rules for dealing with Customers are exactly the same as dealing with the Fae:
- Avoid eye contact.
- Never reveal your full name.
- Accept nothing They offer you.
- Never verbally agree or disagree with anything They might happen to say.
- To apologize is to acknowledge a debt owed.
- Under no circumstances are you ever to thank Them.
- Remember that They are incapable of reading signs in human languages.
I mean, that might be true if you don't have any customer service skills. I did my time in food service, retail, and hospitality and I was good at my job because I broke pretty much every one of those rules.
How long ago and in which country? Because it seems particularly the US is seen as a bad place for that and especially recently.
It's in the US, and it's been a minute, but things have always been bad regarding customers. You just gotta know how to handle the bad ones.